Digital Learning Specialist

AO RETAIL LIMITED; Bolton; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Pension 5%

AO Arena events & tickets

Health & wellbeing support

Employee discounts

Family leave policies

Volunteer days

On-site perks: breakfast and parking

Job summary

AO Retail Limited is seeking a Digital Learning Specialist to turn tricky topics into practical digital learning experiences. You will design content with Articulate 360, partner with experts, and drive adoption and performance across AO.

You will lead initiatives, manage multiple projects, and ensure accessibility and brand standards. A proactive, curious mindset and strong collaboration are essential to succeed in this role.

Qualifications

• Experience designing and developing digital learning solutions using authoring tools such as Articulate 360 or similar platforms.
• Ability to turn complex information into clear, practical and user-friendly learning experiences.
• Strong stakeholder management skills, with experience working collaboratively across different business areas.
• Experience evaluating learning using feedback, insight and data to drive continuous improvement.
• Knowledge of learning design principles, accessibility standards and digital learning best practice.
• Strong organisation and project management skills, with the ability to manage multiple pieces of work simultaneously.
• Curious and proactive approach, with an interest in new technology, digital learning trends and performance-focused learning solutions.

Responsibilities

• Lead digital learning initiatives, design and develop content using tools like Articulate 360.
• Collaborate with subject matter experts to understand AOers needs and translate them into practical solutions.
• Coordinate learning activity and projects, keeping stakeholders informed and delivery on track.
• Evaluate learning impact using feedback and data to drive continuous improvement.
• Ensure content meets AO's quality, accessibility and brand standards.

Skills

Digital learning design

Stakeholder management

Data-driven evaluation

Project management

Curiosity about tech

Tools

Articulate 360

Job description

Ready to make learning at AO practical, fun and genuinely useful? As our Digital Learning Specialist, you'll help AOers build skills, confidence and know-how to do their best work. You'll turn tricky topics into simple, accessible digital learning and performance support that helps people solve problems, learn new things and keep getting better. You'll work with experts, stakeholders and colleagues across AO to create learning experiences that drive adoption, capability and performance. There's also the chance to step up and support the Learning Lead, keeping projects moving and representing the team when needed.

• Experience designing and developing digital learning solutions using authoring tools such as Articulate 360 or similar platforms
• Ability to turn complex information into clear, practical and user-friendly learning experiences
• Strong stakeholder management skills, with experience working collaboratively across different business areas
• Experience evaluating learning using feedback, insight and data to drive continuous improvement
• Knowledge of learning design principles, accessibility standards and digital learning best practice
• Strong organisation and project management skills, with the ability to manage multiple pieces of work simultaneously
• Curious and proactive approach, with an interest in new technology, digital learning trends and performance-focused learning solutions. You'll lead digital learning initiatives, design and develop content using tools like Articulate 360, and make sure everything meets AO's quality, accessibility and brand standards. You'll partner with subject matter experts to understand what AOers need, then create practical solutions that are easy to find and use. You'll use feedback and performance data to keep improving the experience, maintain and update content, and champion best practice in digital learning. When required, you'll coordinate learning activity and projects, keeping stakeholders informed and delivery on track.

But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. How will we use the data? After we've colleted the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data colleted won't have any impact on your application and is not shared with hiring managers or the recruitment team.