Digital Infrastructure Technician

Norfolk & Suffolk Foundation NHS Trust; Norwich; On-site; GBP 38,000 - 47,000; Full time

Job summary

A leading healthcare trust in the UK is seeking a Digital Infrastructure Technician to ensure the stability and efficiency of its IT infrastructure. The ideal candidate will possess extensive technical skills including server and network administration, and experience with Cisco and Microsoft technologies. This role offers opportunities for professional development within a collaborative team focused on delivering high-quality digital services. A competitive salary of £38,682 to £46,580 gross per annum is offered.

Benefits

Ongoing training and development opportunities

Supportive team environment

Qualifications

• Strong communication skills and practical problem-solving approach.
• Experience with multi-site infrastructure support.
• Ability to quickly learn existing systems.

Responsibilities

• Administer and optimize servers and networks.
• Implement and maintain security protocols.
• Participate in Digital Services projects.

Skills

Troubleshooting hardware/software issues

Server administration

Networking (Cisco)

Security protocols implementation

Backup and disaster recovery management

Education

Degree in ICT or equivalent

Cisco Certified Network Associate (CCNA)

Microsoft Certified Systems Engineer (MCSE)

ITILv4 Foundation

Tools

Microsoft Server Operating Systems

Azure Cloud Services

SQL Databases

Veeam Backup Solutions

Job description

A vacancy has become available within the Infrastructure Team for a Digital Infrastructure Technician. This role offers an exciting opportunity to join a forward-thinking team of skilled technicians, dedicated to maintaining a robust, high-performing, and modern ICT infrastructure.

The Digital Infrastructure Technician will play a key role in ensuring the stability, security, and efficiency of the NSFT Trust's IT infrastructure. This position is responsible for the implementation, support, maintenance, monitoring, and continuous improvement of core digital systems, ensuring they operate reliably and effectively to meet the needs of the organisation.

Working collaboratively with colleagues across the Digital Services such as Service Desk, Field Support and Systems teams, the post holder will contribute to the delivery of high-quality digital services. Responsibilities will include, but are not limited to:

Administration and optimisation of servers, networks, and telephony technologies

Troubleshooting and resolving hardware and software issues

Implementing and maintaining security protocols

Managing backups and disaster recovery processes

Ensuring compliance with organisational policies and procedures

Main duties of the job

The successful candidate will possess extensive experience in supporting and deploying a range of technologies, including but not limited to Microsoft server operating systems and applications, Cisco networking equipment, Azure cloud services, SQL databases and Veeam backup solutions. This role will also involve leading technical aspects of infrastructure projects, implementing new technologies, and demonstrating a proactive attitude toward learning and supporting emerging systems.

Applicants must hold a minimum of one industry-recognised technical ICT qualification, such as Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Engineer (MCSE), along with ITILv4 Foundation certification. Candidate must be educated to degree level standard in any ICT subject or equivalent qualification or experience.

We are seeking an individual who can quickly familiarise themselves with existing systems and respond effectively to diverse support needs. Strong communication skills, a practical and solution-focused approach to technical inquiries, and the ability to resolve issues efficiently are essential for success in this role.

Due to the importance of this role, the interview process will include four technical competency-based questions, followed by a 30-minute technical assessment to evaluate the candidate's skills and suitability for the position.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Job responsibilities

In addition to operational duties, the post holder will actively participate in Digital Services projects, requiring strong organisational skills, initiative, and effective communication. A commitment to teamwork and continuous service improvement is essential, as the role directly supports the Trusts goal of providing robust, high-performing digital systems that enable excellent service delivery for all end users.

NSFT Digital Job Description and responsibilities have been attached

Person Specification

Skills

• The ability to work within strict guidelines and deadlines
• Willingness to learn and continue to learn new technical skills, where appropriate
• Advanced keyboard skills

Qualifications

• Educated to degree level standard in any ICT subject or equivalent qualification or experience
• An industry recognised Technical ICT qualification e.g. Cisco Certified Network Associate (CCNA), Microsoft Certified Systems Engineer (MCSE)
• ITILv4 Foundation
• Considerable experience of working with NHS HSCN network
• Extensive knowledge of one or more key infrastructure technologies area

Experience

• Providing infrastructure support within a large multisite/location environment
• Working with project managers for delivery of infrastructure projects

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£38,682 to £46,580 a yeargross per annum (pro rata).