First Line Support Digital Apprentice

QA; City of Edinburgh; In loco; GBP 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

A competitive salary

Annual bonus

Your birthday off

Great annual leave package

Health + wellbeing policy

A supportive team

Descrizione del lavoro

QA in Edinburgh is seeking an apprentice to join their front of house team. You will manage shared inboxes, process invoices, support finance, and become a CPL system superuser.

The role offers structured learning with dedicated mentors, official qualifications at SCQF Level 6, and opportunities for permanent employment after completing the program.

Working hours are 9am-5pm, with a competitive salary, annual bonus, birthday leave, and health and wellbeing policy.

Competenze

• Excellent communication skills
• Professional and friendly manner
• Good organisational skills
• Attention to detail
• Effective time management
• Confident IT skills
• Positive attitude and willingness to learn
• Professional telephone manner

Mansioni

• Provide first-line digital support by managing shared inboxes via Microsoft Outlook, allocating emails, and maintaining accurate records to ensure efficient workflow management
• Process electronic invoices, update internal systems, and maintain digital tracking logs for payments, queries, and outstanding documentation
• Communicate with contractors and suppliers to resolve invoice queries, request missing information, and keep records updated within company systems
• Support finance by creating digital records, processing documentation, and liaising with the finance team regarding payments and contractor statements
• Use CPL Property Management System and databases to monitor tasks, update account information, and ensure all records are accurate and compliant
• Become a CPL superuser for the organisation
• Deliver excellent customer service by handling incoming calls, triage enquiries, recording messages, and supporting clients with payment and account-related queries
• Manage electronic diaries, reminders, and scheduled activities, ensuring deadlines, correspondence, and digital tasks are completed on time

Conoscenze

Excellent communication

Professional manner

Good organisational skills

Attention to detail

Effective time management

Confident IT skills

Positive attitude and willingness to学习

Professional telephone manner

Strumenti

CPL Property Management System

Microsoft Outlook

Descrizione del lavoro

Founded in 1854, Ross & Liddell is one of Scotland's most established and respected property management companies, delivering residential and commercial property services to communities across the country. With offices throughout Scotland, the company manages a diverse portfolio of properties and is committed to providing outstanding customer service, innovative solutions, and proactive support to homeowners, tenants, and property owners alike. Ross & Liddell combines over 170 years of industry expertise with a forward-thinking approach, investing in technology and continuous improvement to enhance the customer experience.

Due to continued growth Ross & Liddell are looking for an apprentice to join their front of house team.

Responsibilities include:

• Provide first-line digital support by managing shared inboxes via Microsoft outlook, allocating emails, and maintaining accurate records to ensure efficient workflow management

• Process electronic invoices, update internal systems, and maintain digital tracking logs for payments, queries, and outstanding documentation

• Communicate with contractors and suppliers to resolve invoice queries, request missing information, and keep records updated within company systems

• Support finance by creating digital records, processing documentation, and liaising with the finance team regarding payments and contractor statements

• Use business software (CPL Property Management System)and databases to monitor tasks, update account information, and ensure all records are accurate and compliant

• Becomea CPL superuser for the organisation

• Deliver excellent customer service by handling incoming calls, triage enquiries, recording messages, and supporting clients with payment and account-related queries

• Manage electronic diaries, reminders, and scheduled activities, ensuring deadlines, correspondence, and digital tasks are completed on time

Desirable skills:

• Excellent communication skills

• Professional and friendly manner

• Good organisational skills

• Attention to detail

• Effective time management

• Confident IT skills

• Positive attitude and willingness to learn

• Professional telephone manner

Working hours: 9am - 5pm

Benefits:

• A competitive salary

• Annual bonus

• Your birthday off

• Great annual leave package

• Health + wellbeing policy

• A supportive team

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.