Frontline Reception & Admin Support

Scottish Federation of Housing Associations; Glasgow; Hybrid; GBP 24,000 - 25,000; Full time

Benefits offered by this job

40 days leave per year

Pension contributions

Green initiatives

Family friendly policies

Health & wellbeing

Job summary

Queens Cross Housing Association in Glasgow invites applications for a Business Support Assistant within our Business Support team. The role provides front-line reception and customer service, manages sign-in/out and mail, and supports GDPR-compliant records and digital systems.

The successful candidate will have at least 6 months in a busy customer service role, be proficient with Outlook and Word/Excel, and commit to CIH Level 2 within 18 months.

Qualifications

• Minimum 6 months’ recent experience in a busy front-line customer service role involving face-to-face contact with the public.
• Experience of accurate data entry and record-keeping using computer systems.
• SCQF Level 4 / Standard Grade / SVQ Level 1 (or completed Modern Apprenticeship) or equivalent experience.
• Willingness to achieve CIH Level 2 within 18 months of appointment.

Responsibilities

• Deliver a professional, friendly and efficient front-line reception and customer service for the QC Group, resolving enquiries at first point of contact wherever possible.
• Provide a consistent meet-and-greet service for visitors, including issuing identity badges, managing sign-in/out and escorting to meeting rooms.
• Manage the safe, accessible and professional appearance of the reception area; coordinate groups and handle incoming/outgoing mail, goods and supplies in line with GDPR and corporate guidelines.
• Use digital systems (including QL) for routine information updates, contact creation, secure document handling and data entry; promote digital/paperless options.
• Provide ad-hoc support to the Association, including occasional contact-centre cover, and work collaboratively with colleagues to improve processes and customer satisfaction.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

SCQF Level 4 or equivalent

Job description

Queens Cross Housing Association in Glasgow invites applications for a Business Support Assistant within our Business Support team. The role provides front-line reception and customer service, manages sign-in/out and mail, and supports GDPR-compliant records and digital systems.

The successful candidate will have at least 6 months in a busy customer service role, be proficient with Outlook and Word/Excel, and commit to CIH Level 2 within 18 months.