Helpdesk Admin Apprentice: Launch Your Ops & Data Career

Mitie Group plc.; Scotland; On-site; GBP 15,000 - 19,000; Full time

Job summary

Mitie Group plc. is hiring a Helpdesk Administration Apprentice in Scotland. You will support the Service Desk with essential administrative tasks, keeping records accurate and ensuring smooth service delivery across contracts.

The apprenticeship is SCQF Level 6 Business Administration, with structured learning, one-to-one support, and regular check-ins to build confidence and capability in organisational planning and data management.

Qualifications

• Fast-paced, organised, detail-driven role.
• Strong record-keeping and coordination skills.
• Professional communication with colleagues, engineers, contractors, and clients.

Responsibilities

• Log, update, and maintain records across internal systems.
• Manage shared inboxes and prioritise requests.
• Coordinate work by raising, tracking, and updating service requests.

Skills

Organisational skills

Professional communication

Data management

Education

SCQF Level 6 Business Administration Apprenticeship

Job description

Mitie Group plc. is hiring a Helpdesk Administration Apprentice in Scotland. You will support the Service Desk with essential administrative tasks, keeping records accurate and ensuring smooth service delivery across contracts.

The apprenticeship is SCQF Level 6 Business Administration, with structured learning, one-to-one support, and regular check-ins to build confidence and capability in organisational planning and data management.