Digital Forensic Laboratory Support Analyst

CACI Digital Experience (formerly Cyber-Duck); Northallerton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading technology consultancy in Northallerton is seeking a Digital Forensic Laboratory Support Analyst to provide essential administrative support. The role involves data entry, document handling, and managing case records while ensuring compliance with various standards. Ideal candidates will be detail-oriented and have strong organizational skills. This role is key in enhancing service delivery across the laboratory and supports ongoing investigations and quality assurance processes.

Qualifications

• Experience in administrative tasks and data entry.
• Ability to maintain confidentiality and chain-of-custody protocols.
• Familiarity with compliance and auditing practices.

Responsibilities

• Assist in the delivery of investigation services.
• Manage customer case records accurately.
• Act as a contact point for the Digital Forensic Laboratory.
• Ensure compliance with CACI policies and data protection laws.

Skills

Detail-oriented

Organisational skills

Compliance awareness

Communication skills

Job description

Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1200 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data‑driven insight to make a commercial difference.

We provide expert advice and hands‑on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought‑out digital solutions and software.

CACI’s Digital Solutions, Operational Systems and Network Services Groups provide a range of software, Consultancy and managed services to clients. With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business and reduce costs.

From data integration, web reporting and activity‑based costing to mobile working, telecom operational support systems and online transactional solutions, we help our clients to understand their business, manage performance and deliver value for money services to their customers.

Position Summary

The Digital Forensic Laboratory Support Analyst provides essential administrative and clerical support to the Digital Forensic Laboratory across all service delivery teams. This role involves a wide range of administrative tasks which contribute to the effective and successful delivery of services in line with client agreed deadlines. The Digital Forensic Laboratory Support Analyst is organised, detail‑oriented, and process‑driven, working in compliance with CACI’s accredited ISO/IEC 17025 processes.

Principal Responsibilities

• Assist in the delivery of investigation services performing a range of processes such as communicating with clients, and compiling management information, documentation and physical test items for receipt into the Laboratory or return to client.
• Assist in the operation of CACI’s digital forensic proficiency testing services, performing a range of processes relating the preparation and operation of proficiency test schemes including delivery/collection activities, participant communication and portal administration.
• Case File Management: prepare, update, and maintain customer case records, ensuring all documentation is accurate, complete, and compliant with QMS and customer requirements.
• Data Entry and Record Keeping: input and manage data on internal systems including the case management system and quality management system, ensuring timely and accurate updates.
• Liaison and Communication: act as an initial point of contact for the Digital Forensic Laboratory, communicating with customers, handling routine inquiries and forwarding relevant information.
• Document Handling: process and file a wide range of documentation and physical test items, maintaining confidentiality and chain‑of‑custody protocols at all times.
• Compliance and Auditing: ensure all administrative practices comply with CACI policies, data protection laws, and audit requirements.
• Administrative support across all Digital Forensic Laboratory services: provide general office support including minute‑taking, scheduling meetings, collection and delivery tasks, supporting the resolution of maintenance issues, managing correspondence, purchasing and maintaining supplies.
• Work in compliance with departmental and organisational policies and standards - ISO/IEC 27001, ISO/IEC 17043, ISO/IEC 17025, Forensic Science Regulators Code of Practice and ILAC G