Digital Banking Experience Consultant

Santander View All Jobs; Greater London; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Flexible benefit allowance

Annual discretionary bonus

25 days holiday + bank holidays

Company pension (8%)

Healthcare benefits

Staff product discounts

Job summary

Santander is looking for a Customer Experience Consultant based at Croydon Branch to work 35 hours weekly on a rota basis from 8am to 6pm, Monday to Saturday. You will listen, advise and support customers with cash, digital banking and fraud prevention, delivering a helpful, friendly service across channels.

You'll join a close-knit team with strong support, gain exposure to a multi-skilled environment, and benefit from a generous package including holiday entitlement, pension and discretionary

Qualifications

• Listening to, understanding and anticipating customers' needs.
• Presenting options and solutions across a range of products with a digital-first approach.
• Answering customer calls into our contact centre.
• Developing meaningful relationships with customers and colleagues.
• Helping us be a bank that's simple for colleagues and customers.

Responsibilities

• Listening to, understanding and anticipating customers financial needs.
• Presenting options and solutions across a range of products and services with a primary focus on digital first.
• Answering customer calls into our contact centre.
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs.
• Helping us be a bank that's simple for colleagues and customers to deal with.

Skills

Active listening

Needs assessment

Digital-first mindset

Phone support

Relationship building

Team player

Job description

Santander is looking for a Customer Experience Consultant based at Croydon Branch to work 35 hours weekly on a rota basis from 8am to 6pm, Monday to Saturday. You will listen, advise and support customers with cash, digital banking and fraud prevention, delivering a helpful, friendly service across channels.

You'll join a close-knit team with strong support, gain exposure to a multi-skilled environment, and benefit from a generous package including holiday entitlement, pension and discretionary