Digital-First Customer Experience Advisor

Santander Group; Paignton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Healthcare benefits

Discretionary bonus

Job summary

Santander UK is seeking a Customer Experience Consultant at Paignton Branch. The role is 35 hours per week on a rota basis, Monday to Saturday, 8am–6pm. You will listen to customers, resolve queries, promote digital banking options, and work with colleagues to meet both daily and long-term needs.

This multi-skilled role offers a supportive team environment, with a focus on delivering simple, accessible banking experiences for customers while protecting them from fraud and ensuring smooth service.

Qualifications

• Experience listening to, understanding and anticipating customers' financial needs.
• Presenting options across products with a digital-first focus.
• Answering customer calls into our contact centre.
• Developing meaningful relationships with customers and colleagues to meet day-to-day and long-term needs.
• Helping the bank stay simple and easy to deal with.

Responsibilities

• Listen to customers' needs and provide tailored financial solutions.
• Present options across product range with digital-first emphasis.
• Handle incoming calls in the contact centre.
• Build lasting relationships and support customers with ongoing needs.
• Contribute to a straightforward customer experience across branches.

Skills

Active listening

Customer service

Digital banking

Phone support

Relationship building

Team player

Flexible mindset

Job description

Santander UK is seeking a Customer Experience Consultant at Paignton Branch. The role is 35 hours per week on a rota basis, Monday to Saturday, 8am–6pm. You will listen to customers, resolve queries, promote digital banking options, and work with colleagues to meet both daily and long-term needs.

This multi-skilled role offers a supportive team environment, with a focus on delivering simple, accessible banking experiences for customers while protecting them from fraud and ensuring smooth service.