Customer Experience Consultant: Digital Banking & Branch Impact

Santander Group; Eastleigh; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus 8% salary

Holiday entitlement 25 days + bank hol

Pension contribution

Staff product discounts

Job summary

Santander UK is hiring a Customer Experience Consultant at the Eastleigh branch. You’ll greet customers, listen, problem-solve, handle transactions, assist with technology, and protect against fraud, in a dynamic, multi-skilled environment.

The role is 35 hours per week, on a rota from 8am to 6pm, Monday to Saturday. You’ll be part of a close-knit team focusing on building relationships, delivering simple banking experiences, and using digital-first options to meet customer needs.

Qualifications

• Listening to, understanding and anticipating customers' financial needs.
• Presenting options across a range of products with a digital-first focus.
• Answering customer calls into the contact centre.
• Developing meaningful relationships with customers and colleagues.
• Helping the bank to be simple for customers and colleagues.

Responsibilities

• Listen to, understand and anticipate customers' financial needs.
• Present options and solutions across a range of products with a digital-first focus.
• Answer customer calls into our contact centre.
• Develop meaningful relationships with customers and colleagues.
• Contribute to making Santander simple to deal with.

Skills

Listening to customers' needs

Digital-first approach

Phone & in-branch support

Relationship building

Team collaboration

Flexible, multi-skilled

Job description

Santander UK is hiring a Customer Experience Consultant at the Eastleigh branch. You’ll greet customers, listen, problem-solve, handle transactions, assist with technology, and protect against fraud, in a dynamic, multi-skilled environment.

The role is 35 hours per week, on a rota from 8am to 6pm, Monday to Saturday. You’ll be part of a close-knit team focusing on building relationships, delivering simple banking experiences, and using digital-first options to meet customer needs.