Digital-First Banking Experience Specialist

Santander View All Jobs; Eastleigh; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexibile benefits allowance

Pension scheme

Healthcare benefits

Staff pricing and product perks

Job summary

Santander in Eastleigh is seeking a Customer Experience Consultant to join our branch team. The role is 35 hours per week on a rota that covers Monday to Saturday, 8am–6pm, delivering high-quality service to customers and guiding them through digital banking options.

You’ll listen, advise and resolve customer needs while building strong relationships with customers and colleagues to support both day-to-day and longer-term banking requirements.

Qualifications

• Listening to, understanding and anticipating customers' financial needs.
• Presenting options and solutions across a range of products with a primary focus on digital first.
• Answering customer calls into our contact centre.
• Developing meaningful relationships with customers and colleagues for day-to-day and long-term needs.
• Helping us be a bank that's simple for colleagues and customers to deal with.

Responsibilities

• Listen to, understand and anticipate customers' financial needs.
• Present digital-first options and solutions across products and services.
• Answer incoming calls to the contact centre.
• Build meaningful relationships with customers and colleagues for daily and longer-term needs.
• Helpensure the bank remains simple for customers and staff.

Skills

Listening to customer needs

Digital-first solutions

Answering calls

Relationship building

Team collaboration

Tools

Branch banking systems

Job description

Santander in Eastleigh is seeking a Customer Experience Consultant to join our branch team. The role is 35 hours per week on a rota that covers Monday to Saturday, 8am–6pm, delivering high-quality service to customers and guiding them through digital banking options.

You’ll listen, advise and resolve customer needs while building strong relationships with customers and colleagues to support both day-to-day and longer-term banking requirements.