Customer Experience Consultant — Digital Banking & Service

Santander; Eastleigh; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension plan (8% employee, 12.5% by us

Private healthcare & dental insurance

Discretionary bonus 8% of salary

Staff sharing/discount offers on bank

Wellbeing programs

Job summary

Santander is seeking a Customer Experience Consultant for the Eastleigh Branch. The role is 35 hours per week on a rota basis, Monday to Saturday, between 8am and 6pm.

You will be the friendly face and voice for customers—listening, solving problems, and guiding them through transactions, technology, and services. You’ll work with a close-knit team in a busy branch environment and support a multi-skilled remit.

Qualifications

• Listening to customer needs and anticipating financial requirements.
• Presenting options and solutions across a range of products with a digital-first focus.
• Answering calls into our contact centre.
• Developing meaningful relationships with customers and colleagues to support day-to-day and long-term needs.
• Helping us be a bank that’s simple for colleagues and customers to deal with.

Responsibilities

• Listen to and understand customers' financial needs and act on them.
• Present suitable product options with a digital-first approach.
• Handle calls in the contact centre and resolve inquiries.
• Build lasting relationships and coordinate with colleagues to meet needs.
• Contribute to a simple, easy-to-use banking experience.

Skills

Listening to needs

Presenting options

Answering calls

Relationship building

Digital-first

Flexible multi-skill

Job description

Santander is seeking a Customer Experience Consultant for the Eastleigh Branch. The role is 35 hours per week on a rota basis, Monday to Saturday, between 8am and 6pm.

You will be the friendly face and voice for customers—listening, solving problems, and guiding them through transactions, technology, and services. You’ll work with a close-knit team in a busy branch environment and support a multi-skilled remit.