Digital-First Customer Experience Advisor

Santander Bank; Eastleigh; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,158

Flexible benefits allowance

Discretionary bonus 8%

Annual leave 25 days

Pension scheme

Job summary

Santander Bank is seeking a Customer Experience Consultant at the Eastleigh branch. The role is 35 hours per week on a rota basis, Monday to Saturday, 8am–6pm. You’ll listen, advise and support customers with transactions, digital banking, and daily needs, becoming a trusted face and voice in our community.

You’ll build relationships, handle calls, and collaborate with colleagues to deliver simple, effective banking experiences while upholding Santander's values and standards.

Qualifications

• Listening to, understanding and anticipating customers' financial needs (Required)
• Presenting options and solutions across a range of products and services with a primary focus on digital first (Required)
• Answering customer calls into our contact centre (Required)
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs (Required)
• Helping us be a bank that's simple for colleagues and customers to deal with (Required)

Responsibilities

• Listening to, understanding and anticipating customers' financial needs
• Presenting options and solutions across a range of products and services with a primary focus on digital first
• Answering customer calls into our contact centre
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs
• Helping us be a bank that's simple for colleagues and customers to deal with

Skills

Active listening

Needs analysis

Customer service

Digital banking

Phone support

Job description

Santander Bank is seeking a Customer Experience Consultant at the Eastleigh branch. The role is 35 hours per week on a rota basis, Monday to Saturday, 8am–6pm. You’ll listen, advise and support customers with transactions, digital banking, and daily needs, becoming a trusted face and voice in our community.

You’ll build relationships, handle calls, and collaborate with colleagues to deliver simple, effective banking experiences while upholding Santander's values and standards.