Digital Banking Advisor – Customer Service (Birmingham)

Banco Santander SA; Highgate; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25k base

£500 flexible benefits allowance

Discretionary bonus 8%

Pension scheme (8%)

Healthcare benefits

Job summary

Santander is evolving into a technology-driven organisation and is seeking a Customer Service Consultant based at the Birmingham Great Barr branch for a 12 Month FTC. You will support personal customers, help them get the most from digital banking, and deliver a personalised service that builds trust and loyalty.

You will engage across face-to-face, phone, and video channels, identify the best solutions, and collaborate with colleagues to ensure a high‑quality customer experience.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service across channels

Financial products knowledge

Team collaboration

Job description

Santander is evolving into a technology-driven organisation and is seeking a Customer Service Consultant based at the Birmingham Great Barr branch for a 12 Month FTC. You will support personal customers, help them get the most from digital banking, and deliver a personalised service that builds trust and loyalty.

You will engage across face-to-face, phone, and video channels, identify the best solutions, and collaborate with colleagues to ensure a high‑quality customer experience.