Digital Banking Support Specialist

Santander Group; Telford; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

£500 annual cash allowance

25 days' holiday + bank holidays

Voluntary healthcare benefits

8% pension contribution

Death-in-service benefit

Share in Santander's success

Staff versions of products

Wellbeing and perks package

Job summary

Santander Group in the United Kingdom is hiring a customer adviser for Personal Banking. You will assist customers face-to-face, by phone and via video, helping them use digital banking while delivering a personalised service that builds trust.

This site-based role has a hybrid pattern with onsite training. You’ll guide customers to suitable products, resolve queries, and collaborate with colleagues to ensure a high-quality service.

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Multichannel customer service

Financial products knowledge

Collaborative team player

Job description

Santander Group in the United Kingdom is hiring a customer adviser for Personal Banking. You will assist customers face-to-face, by phone and via video, helping them use digital banking while delivering a personalised service that builds trust.

This site-based role has a hybrid pattern with onsite training. You’ll guide customers to suitable products, resolve queries, and collaborate with colleagues to ensure a high-quality service.