Digital Banking Support Specialist

Santander Group; Bridport; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

£500 allowance

25 days holiday

Pension plan

Private medical insurance

Staff discounts

Wellbeing support

Job summary

Santander UK is seeking a customer service-focused role to support personal banking customers across face-to-face, phone, and video channels. You’ll help customers engage with digital banking tools while delivering a personalised, human experience that builds trust and loyalty.

The role requires a proactive, customer-centric approach and a willingness to work in a hybrid environment with onsite training followed by regular office attendance.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multi-channel support

Team collaboration

Job description

Santander UK is seeking a customer service-focused role to support personal banking customers across face-to-face, phone, and video channels. You’ll help customers engage with digital banking tools while delivering a personalised, human experience that builds trust and loyalty.

The role requires a proactive, customer-centric approach and a willingness to work in a hybrid environment with onsite training followed by regular office attendance.