Digital Field Support Engineer

Moat Homes; Dartford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused organization is seeking a Digital Field Support Engineer to oversee the installation of internet connectivity and digital alarm solutions across sites. The role involves direct user support, installation oversight, and maintaining IT infrastructure. Candidates should possess a full UK driving licence, relevant IT certifications, and strong competencies in Windows and PC hardware. This field-based position offers competitive salaries and opportunities for professional growth in a supportive team environment.

Benefits

Competitive salaries

Generous time off

Professional growth opportunities

Qualifications

• Full UK driving licence and access to a car every day.
• Relevant IT certifications preferred.

Responsibilities

• Support installation of new internet connectivity and digital alarm line solutions.
• Provide first- and second-line support for hardware and software issues.
• Upload accurate site and asset data into the IT Service Management system.

Skills

Windows client installation

PC hardware maintenance

Printer support

Microsoft Office applications

Internet technologies

Education

Good standard of general education

Tools

A+, Network+, MCDST or similar certifications

Job description

We're delivering a major digital transformation programme, and we're looking for a Digital Field Support Engineer to play a key role in the rollout of our digital switchover project.

This is a hands‑on, field‑based role, working across our sites to support the installation of new internet connectivity and digital alarm line solutions. You'll work closely with third‑party vendors, internal IT teams, and end users to ensure systems are installed, tested, documented, and fully operational.

Alongside project work, you'll also provide a professional, high‑quality IT support service, helping ensure our technology services are reliable, secure, and deliver value for money.

This role is ideal for someone who enjoys being on the road, working directly with technology in real environments, and supporting users face‑to‑face as well as remotely.

What you’ll be doing

• Working on‑site across multiple locations, overseeing the installation and testing of new internet connections
• Supporting third‑party vendors with the installation, testing, and sign‑off of digital alarm line solutions
• Running through installation and testing activities to ensure systems meet agreed specifications
• Auditing and documenting all site locations, including equipment inventories, photographs, and configuration details
• Uploading accurate site and asset data into the IT Service Management (ITSM) system
• Handling incoming IT support tickets accurately and professionally, ensuring high levels of customer satisfaction
• Monitoring ticket progress, providing regular updates, and driving resolution within agreed SLA timescales
• Providing first‑ and second‑line support for hardware, software, and communications issues
• Acting as an effective interface between users, third‑party suppliers, and internal IT teams
• Supporting system monitoring, security, patching, and virus protection activities
• Assisting with asset management, contract administration, and renewal activities
• Maintaining accurate records and managing data in line with our Data Governance Framework and relevant legislation
• Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
• Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
• Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
• Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Key requirements

• Full UK driving licence and access to a car every day (this role is predominantly field‑based)
• Good standard of general education

Relevant IT certifications

• Relevant IT certifications (e.g. A+, Network+, MCDST or similar)

Strong understanding of

• Windows client installation, configuration, and troubleshooting
• PC hardware and software maintenance
• Printer and scanner support
• Microsoft Office applications
• Messaging and email technologies
• Internet technologies
• Structured cabling solutions

Desirable / additional knowledge

• Microsoft server platforms (including Exchange and SQL Server)
• TCP/IP protocols and network configuration
• Cisco IP telephony, switching, and routing
• Virtualisation technologies (server, desktop, or application)
• Working knowledge of the ITIL framework, Disability Confident

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

About Moat

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.

Compensation and growth

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!