Digital Enquiry Executive

Bayerische Motoren Werke Aktiengesellschaft; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading automobile company is seeking a Customer Service Representative based in Greater London. The role involves adhering to service agreements, acting as a brand ambassador, and collaborating with the sales team to enhance customer experiences. Candidates should possess sales experience and excellent communication skills, ideally from within a luxury environment. This position offers a hybrid working model with competitive benefits including a company car scheme, continuous training, and 25 days of annual holiday.

Benefits

Highly competitive employee benefits package

Advantageous company car scheme

Continuous training and development

BMW Group Pension

25 days annual holiday

Qualifications

• Minimum 12 months’ experience in sales, customer service, or retail.
• Excellent communication skills, ideally in a premium environment.
• Strong proficiency in Microsoft Office.
• Exceptional attention to detail in reporting.

Responsibilities

• Adhere to service levels for enquiry response times.
• Act as a brand ambassador for BMW Group.
• Collaborate with colleagues for customer experience.
• Follow up with the sales team on customer engagements.

Skills

Sales experience

Customer service

Communication skills

Time management

Detail-oriented

CRM systems

Microsoft Office proficiency

Job description

What awaits you?

• Adhere to service level agreements regarding enquiry response times and processes.
• Follow a clearly outlined contact plan for each inbound enquiry via specified digital channels.
• Comply with BMW network standards and mystery shop requirements.
• Report on all enquiries received, responded to, and those introduced to the sales team.
• Follow up with the sales team to ensure contact and engagement with customers.
• Act as a brand ambassador for Park Lane and BMW Group, maintaining tone and communication style standards.
• Collaborate with colleagues to ensure the best possible experience for all enquiries.
• Identify customer needs and requirements, including providing accurate product information.

What should you bring along?

• Minimum 12 months’ experience in sales, customer service, retail, or a similar environment.
• Excellent time management skills, particularly in handling a high volume of inbound communications.
• Outstanding communication skills, ideally gained in a premium or luxury environment.
• Excellent English language proficiency (native or fully proficient).
• Self-motivated and comfortable working autonomously.
• Proven experience with CRM systems and strong proficiency in Microsoft Office.
• Exceptional attention to detail, especially in reporting and accurate record-keeping.

Details

• Hybrid working approach, with a minimum of two days a week at BMW Group Park Lane (Mayfair, W1K 7TT)
• Highly competitive employee benefits package
• Advantageous company car scheme
• Continuous training and development
• BMW Group Pension (Employer contribution from 8%–16%)
• 25 days’ annual holiday (plus bank holidays)

Closing Date: 9th January 2026