Digital Business Systems Analyst

Quilter; Southampton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading wealth management firm in Southampton is looking for a Digital Business Systems Analyst to enhance digital applications. The role involves business process analysis, stakeholder engagement, and working in an agile environment. Candidates should have experience in financial services and a strong understanding of business systems. This position offers competitive benefits and a bright career path.

Benefits

182 hours of holiday (26 days)

Quilter Incentive Scheme

Pension Scheme

Private Medical Insurance

Life Assurance

Income Protection

Qualifications

• Experience in financial services and the software development lifecycle.
• Experience in digital delivery teams on mobile applications or public websites.
• Strong business analysis and design skills.

Responsibilities

• Conduct business process analyses and needs assessments.
• Define system objectives based on business needs.
• Lead workshops to translate user needs into solutions.

Skills

Business systems analysis

Stakeholder engagement

Data modeling

Agile methodology

Testing functionality

Education

External accreditation in Business Analysis/Systems Analysis

Job description

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.

Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi‑asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi‑asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 4

Department: Digital Delivery

Location: Southampton, England

Contract type: Permanent

An exciting opportunity to join the Digital Delivery team working alongside Product Owners and Developers to deliver enhancements to Quilter's digital applications. Experience of working in an agile/scrum environment is essential.

The Digital Business Systems Analysts at Quilter play a key role in the digital agile delivery team.

Working alongside product owners and developers to deliver enhancements to Quilter's Digital applications, they are responsible for analysing business processes and systems, translating requirements into solutions, and acting as a bridge between technical teams and business stakeholders to deliver technology solutions that enable Quilter’s strategy.

Key Responsibilities

• Conducting business process and systems analyses, needs assessments, and cost/benefits analyses of business systems and applications to create project proposals that align technology solutions with business objectives and the Quilter Technology Strategy and roadmaps.
• Formulating and defining systems scope and objectives, based on end‑user needs and a thorough understanding of business systems, applications and industry requirements.
• Identifying, capturing and developing requirements (functional and non‑functional) providing detailed documentation and business rules to support the requirements throughout the project life cycle and change control, prioritising requirements based on high‑value achievable requirements.
• Driving continuous improvement of business products and services by translating requirements into improved design and service provisioning.
• Leading workshops including IT, business stakeholders and 3rd party suppliers to evaluate and translate end‑user needs into practical and pragmatic solutions.
• Operating as a link between technical personnel and the appropriate end‑user department to understand the business implications of the technical solutions on the current and future business environment.
• Managing system incidents working with the project team and 3rd parties where applicable to ensure resolution.
• Working closely with the Product Owner or end‑user to select or define appropriate scenarios to test and determine whether system changes meet project specifications.
• Supporting coordination with testers and end users to plan and execute User Acceptance Testing (UAT).
• Supporting creation, review and delivery of end‑user documentation and prepares communication material on system enhancements.
• Monitors production performance enhancements and system integrity with end‑users.

About You

To be successful in this role you will need to possess:

• Demonstrable experience of working in a financial service environment, throughout all stages of the software development lifecycle.
• Experience of working in a digital delivery team on development projects such as mobile applications, secure portals and/or public websites.
• Strong structured business systems analysis, data modelling and design skills.
• Excellent stakeholder engagement capability with the ability to manage expectations and explain technical detail.
• Ability to design and document business processes.
• Ability and experience assisting with planning activities.
• Experience testing functionality and new releases.
• Experience working in an Agile or DevOps environment.
• External accreditation in Business Analysis/Systems Analysis is desirable but not a necessity

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

• Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
• Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
• Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
• Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non‑contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.