Customer Experience Specialist - Digital Banking (Brighton)

Santander UK plc.; Brighton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefits allowance

25 days holiday + bank holidays

Employer pension contributions 8%

Staff discounts on Santander products

Job summary

Santander UK plc. is seeking a Customer Service Consultant for the Brighton branch. You will assist personal banking customers, guiding them through digital channels and delivering a personalised, human experience that builds trust and loyalty.

You will support in-branch, online and on-phone interactions, helping customers feel confident and in control of their finances while promoting digital self-service adoption.

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Digital banking

Team collaboration

Job description

Santander UK plc. is seeking a Customer Service Consultant for the Brighton branch. You will assist personal banking customers, guiding them through digital channels and delivering a personalised, human experience that builds trust and loyalty.

You will support in-branch, online and on-phone interactions, helping customers feel confident and in control of their finances while promoting digital self-service adoption.