Digital Banking Support Specialist

Banco Santander SA; Peterborough; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary £25k?

Flexible benefits £500

Bonus 8%

Holiday 26 days

Pension scheme

Job summary

Santander UK is hiring a Customer Service Consultant in Peterborough to support personal banking customers across face-to-face, phone and video channels, helping them navigate digital banking tools. You’ll build trust through personalised service and proactive problem solving.

You’ll assist customers in using mobile and online banking, recommending appropriate products and services, and contributing to a high-quality, branch-based experience with a strong focus on customer outcomes.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet their banking needs.
• Help customers build confidence in using digital banking services, including mobile and online platforms.
• Understand customer needs and proactively identify the most suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch technology.
• Collaborate with colleagues to deliver a consistent and high-quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Skills

Multi-channel service

Financial products knowledge

Team collaboration

Digital banking familiarity

Job description

Santander UK is hiring a Customer Service Consultant in Peterborough to support personal banking customers across face-to-face, phone and video channels, helping them navigate digital banking tools. You’ll build trust through personalised service and proactive problem solving.

You’ll assist customers in using mobile and online banking, recommending appropriate products and services, and contributing to a high-quality, branch-based experience with a strong focus on customer outcomes.