Digital Banking CX Consultant – Bournemouth

Banco Santander SA; Lower Blandford St Mary; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Private healthcare

Staff discounts

Life insurance

Job summary

Santander UK is seeking a Customer Experience Consultant for Bournemouth. You will listen to customers, present options, and respond to calls in our contact centre while helping them manage digital banking tools. You’ll build lasting relationships and support colleagues to serve daily and long-term needs.

The role offers a 35-hour week, rota basis, competitive benefits, and scope to grow within Retail Banking. Join a customer-centric team evolving through technology-driven service.

Qualifications

• Listening to, understanding and anticipating customers financial needs.
• Presenting options and solutions across a range of products and services with a digital focus.
• Answering customer calls into our contact centre.
• Developing meaningful relationships with customers and colleagues for day-to-day and long-term needs.
• Helping us be a bank that’s simple for colleagues and customers to deal with.

Responsibilities

• Listening to, understanding and anticipating customers financial needs.
• Presenting options and solutions across a range of products and services with a primary focus on digital first.
• Answering customer calls into our contact centre.
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs.
• Helping us be a bank that’s simple for colleagues and customers to deal with.

Skills

Listening

Presenting options

Phone calls

Customer relationships

Teamwork

Flexibility

Job description

Santander UK is seeking a Customer Experience Consultant for Bournemouth. You will listen to customers, present options, and respond to calls in our contact centre while helping them manage digital banking tools. You’ll build lasting relationships and support colleagues to serve daily and long-term needs.

The role offers a 35-hour week, rota basis, competitive benefits, and scope to grow within Retail Banking. Join a customer-centric team evolving through technology-driven service.