Customer Experience Advisor — Digital Banking (Retail)

Santander Bank; Lower Blandford St Mary; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Discretionary bonus

Holiday entitlement

Pension scheme

Healthcare benefits

Résumé du poste

Santander Bank in Bournemouth is seeking a Customer Experience Consultant to join our branch team. The role is 35 hours per week on a rota from 8am to 6pm, Monday to Saturday.

You’ll be the friendly face and voice for customers, listening, solving problems and guiding digital-first options across banking products. You’ll work in a multi-skilled environment, supported by colleagues, with opportunities to grow and contribute to a customer-centric transformation.

Qualifications

• Listening to, understanding and anticipating customers financial needs
• Presenting options and solutions across a range of products and services with a primary focus on digital first
• Answering customer calls into our contact centre
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs
• Helping us be a bank that’s simple for colleagues and customers to deal with

Responsabilités

• Listening to, understanding and anticipating customers financial needs
• Presenting options and solutions across a range of products and services with a primary focus on digital first
• Answering customer calls into our contact centre
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs
• Helping us be a bank that's simple for colleagues and customers to deal with

Description du poste

Santander Bank in Bournemouth is seeking a Customer Experience Consultant to join our branch team. The role is 35 hours per week on a rota from 8am to 6pm, Monday to Saturday.

You’ll be the friendly face and voice for customers, listening, solving problems and guiding digital-first options across banking products. You’ll work in a multi-skilled environment, supported by colleagues, with opportunities to grow and contribute to a customer-centric transformation.