Digital Banking Customer Advisor (12-Month FTC)

Banco Santander (Brasil); Stowmarket; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Annual cash allowance

25 days’ holiday + bank holidays

Employer pension contribution (8%)

Death in service benefit

Job summary

Santander is seeking a Customer Service Consultant for the Stowmarket branch on a 12 Month FTC. You will assist customers face-to-face, by phone or video, guiding digital banking adoption and delivering a warm, personalised service.

The role focuses on building trust, promoting products, and resolving queries with clear, practical solutions. You will contribute to a great customer experience through multi-channel support, aiming to boost confidence in digital channels and long-term loyalty while

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multi-channel support

Team collaboration

Job description

Santander is seeking a Customer Service Consultant for the Stowmarket branch on a 12 Month FTC. You will assist customers face-to-face, by phone or video, guiding digital banking adoption and delivering a warm, personalised service.

The role focuses on building trust, promoting products, and resolving queries with clear, practical solutions. You will contribute to a great customer experience through multi-channel support, aiming to boost confidence in digital channels and long-term loyalty while