Branch Banking: Customer Service Advisor

Santander UK plc.; Tavistock; Presencial; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

£500 flexible benefit allowance

Discretionary bonus 8% of salary

Pension contributions

Healthcare options

Share plans

Descripción de la vacante

Santander UK Tavistock is recruiting a Customer Service Consultant for Branch Banking on a 12-month FTC. You’ll support customers across face-to-face, phone and video channels, helping them use digital services and make the most of their money.

You’ll join a team focused on personal service, proactive problem solving and strong risk awareness, with a starting salary of £25,638 plus a £500 flexible benefit allowance and an 8% discretionary bonus potential.

Formación

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsabilidades

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Conocimientos

Customer service across channels

Financial products knowledge

Team collaboration

Descripción del empleo

Santander UK Tavistock is recruiting a Customer Service Consultant for Branch Banking on a 12-month FTC. You’ll support customers across face-to-face, phone and video channels, helping them use digital services and make the most of their money.

You’ll join a team focused on personal service, proactive problem solving and strong risk awareness, with a starting salary of £25,638 plus a £500 flexible benefit allowance and an 8% discretionary bonus potential.