Digital Banking Concierge & Customer Advocate

HSBC Holdings plc; Edgware; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks holiday

Discounts program

Pension

Healthcare (BUPA)

Life Assurance

Flexible benefits

Sharesave

Job summary

HSBC Holdings plc in the United Kingdom is seeking a Universal Banker to provide outstanding customer service, educate customers on digital platforms, and promote financial inclusion. You will identify vulnerable customers and support those with complex needs with a friendly, proactive approach.

The role is full-time, 35 hours per week, Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. Full in-branch training (9 days over 3 weeks) is provided, with a starting salary of £27,200 and a

Qualifications

• Excellent communication and empathy when engaging with customers.
• Ability to take ownership from enquiry to resolution.
• Resilience in a changing environment and a proactive attitude to service.
• Awareness of digital services and fraud prevention.

Responsibilities

• Be the first point of contact in branch and own customers’ needs.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine the best support.
• Assist customers with more complex banking needs and ensure a positive experience.

Skills

Communication

Ownership

Adaptability

Fraud awareness

Job description

HSBC Holdings plc in the United Kingdom is seeking a Universal Banker to provide outstanding customer service, educate customers on digital platforms, and promote financial inclusion. You will identify vulnerable customers and support those with complex needs with a friendly, proactive approach.

The role is full-time, 35 hours per week, Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. Full in-branch training (9 days over 3 weeks) is provided, with a starting salary of £27,200 and a