Digital Banking & Customer Care Banker

HSBC Group; Chelmsford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Holiday entitlement

Pension scheme

BUPA Healthcare

Life Assurance

Employee discounts

Flexible benefits platform

Sharesave

Job summary

HSBC Group is seeking a Universal Banker to deliver outstanding care at our branch. You will educate customers on digital platforms, raise fraud awareness and support vulnerable customers, ensuring inclusive banking for all.

The role is full-time, 35 hours weekly, with shifts Mon-Fri 09:00-17:00 and Sat 09:00-13:30, with training provided. You will own customer enquiries through to resolution, build strong relationships and adapt to a changing environment while delivering a personalised service.

Qualifications

• Experience in customer service is helpful but not essential.
• Excellent communication skills enabling effective conversations.
• Ability to own customer inquiries through to resolution.
• Willingness to support other branches if needed.
• Commitment to inclusive, customer-focused service.

Responsibilities

• Educate customers on HSBC digital platforms.
• Be the first point of contact in branches and own customer needs.
• Identify vulnerable customers and determine the best support.
• Deliver an outstanding customer experience and resolve enquiries.
• Attend training and be flexible to cover shifts.

Skills

Customer service

Communication skills

Empathy

Job description

HSBC Group is seeking a Universal Banker to deliver outstanding care at our branch. You will educate customers on digital platforms, raise fraud awareness and support vulnerable customers, ensuring inclusive banking for all.

The role is full-time, 35 hours weekly, with shifts Mon-Fri 09:00-17:00 and Sat 09:00-13:30, with training provided. You will own customer enquiries through to resolution, build strong relationships and adapt to a changing environment while delivering a personalised service.