Digital Banking Advisor — Customer Care & Inclusion

HSBC; Harlow; Presencial; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Six weeks holiday

Discounts via Perks at Work

Pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Descripción de la vacante

HSBC in the United Kingdom is hiring a Universal Banker to deliver an outstanding customer experience, educate customers on HSBC digital platforms and promote financial inclusion. You’ll be the first point of contact in-branch, handle enquiries through to resolution, identify vulnerable customers and support those with more complex banking needs.

You’ll receive full in-branch training (9 days) and work 35 hours per week with a starting salary of £27,200 plus a discretionary bonus and extensive

Formación

• Excellent communication skills and empathy to engage customers
• Ability to take ownership from enquiry to resolution
• Resilience in a changing branch environment

Responsabilidades

• Be the first point of contact for customers and own their needs
• Educate customers on HSBC digital services and fraud awareness
• Identify vulnerable customers and determine appropriate support
• Assist customers with more complex banking needs and ensure they feel supported

Conocimientos

Communication skills

Empathy

Customer service mindset

Problem solving

Descripción del empleo

HSBC in the United Kingdom is hiring a Universal Banker to deliver an outstanding customer experience, educate customers on HSBC digital platforms and promote financial inclusion. You’ll be the first point of contact in-branch, handle enquiries through to resolution, identify vulnerable customers and support those with more complex banking needs.

You’ll receive full in-branch training (9 days) and work 35 hours per week with a starting salary of £27,200 plus a discretionary bonus and extensive