Customer Experience Banker: Digital Banking & Fraud Awareness

HSBC; Basildon; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Annual bonus

Holidays over six weeks

Pension contribution

BUPA Healthcare

Life Assurance

Perks at Work discounts

Sharesave scheme

Job summary

HSBC in the United Kingdom is seeking a Universal Banker to deliver outstanding customer service and educate customers on digital platforms. You’ll support vulnerable customers and help with complex banking needs while promoting financial inclusion and fraud awareness.

This 35-hour-per-week role includes training, a starting salary of £27,200 plus a discretionary annual bonus and a comprehensive benefits package. Some branches offer flexible scheduling and progression opportunities.

Qualifications

• Excellent communication skills enabling effective conversations and empathy.
• Ability to take ownership of customer enquiries through to resolution.
• Resilience to a continuously changing banking environment.

Responsibilities

• Be the first point of contact in branch and deliver an exceptional customer experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine the best support approach.
• Assist customers with more complex banking needs to ensure they feel supported.

Skills

Communication skills

Ownership of enquiries

Resilience

Customer care

Job description

HSBC in the United Kingdom is seeking a Universal Banker to deliver outstanding customer service and educate customers on digital platforms. You’ll support vulnerable customers and help with complex banking needs while promoting financial inclusion and fraud awareness.

This 35-hour-per-week role includes training, a starting salary of £27,200 plus a discretionary annual bonus and a comprehensive benefits package. Some branches offer flexible scheduling and progression opportunities.