Digital Banking Advocate & Customer Champion

Hsbc Global Services Limited; Poole; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Six weeks holiday

Perks at Work

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave

Job summary

Hsbc Global Services Limited in Poole is seeking a Universal Banker to deliver outstanding service, educate customers on HSBC’s digital platforms, and protect them from fraud while supporting vulnerable customers.

You will work 35 hours per week, with full training and a starting salary of £26,000 plus a discretionary bonus. Benefits include six weeks holiday, pension, BUPA, life assurance, and Sharesave options.

Qualifications

• Previous Customer Service experience is helpful but not essential.
• Ability to hold conversations and go above and beyond for customers.
• Excellent communication and empathetic engagement with customers.

Responsibilities

• Be the first point of contact in Branch Customer Service.
• Educate customers about HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine how to support them.
• Assist customers with more complex banking needs to ensure they feel supported.

Skills

Customer service

Communication

Empathy

Ownership

Resilience

Job description

Hsbc Global Services Limited in Poole is seeking a Universal Banker to deliver outstanding service, educate customers on HSBC’s digital platforms, and protect them from fraud while supporting vulnerable customers.

You will work 35 hours per week, with full training and a starting salary of £26,000 plus a discretionary bonus. Benefits include six weeks holiday, pension, BUPA, life assurance, and Sharesave options.