Digital Banking Concierge | Customer Care & Fraud Awareness

HSBC Holdings plc; Basildon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks’ holiday

Pension contributions

Perks at Work discounts

Job summary

HSBC Holdings plc in the United Kingdom is seeking a Universal Banker to educate customers about our digital platforms, offering choices in how they bank, and to raise fraud awareness while supporting those with more complex needs to ensure financial inclusion for all.

In this full-time, 35-hour-per-week role, you’ll be the first point of contact in branches, handle customer enquiries through to resolution, identify vulnerable customers, and help with more complex banking needs, while benefiting

Qualifications

• Excellent communication skills enabling effective conversations and empathy.
• Ability to take ownership of customer enquiries through to resolution.
• Resilience in a changing environment.

Responsibilities

• Be the first point of contact for customers in branches and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine the best support approach.
• Assist customers with more complex banking needs to ensure they feel supported.

Skills

Communication skills

Ownership of inquiries

Resilience

Job description

HSBC Holdings plc in the United Kingdom is seeking a Universal Banker to educate customers about our digital platforms, offering choices in how they bank, and to raise fraud awareness while supporting those with more complex needs to ensure financial inclusion for all.

In this full-time, 35-hour-per-week role, you’ll be the first point of contact in branches, handle customer enquiries through to resolution, identify vulnerable customers, and help with more complex banking needs, while benefiting