Digital Banking Advocate & Customer Experience Specialist

HSBC; Edgware; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Over six weeks’ holiday

Perks at Work discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Job summary

HSBC is seeking a Universal Banker to deliver outstanding service, educate customers on digital channels, and promote financial inclusion. You’ll be the first point of contact in the branch, handle enquiries to resolution, and support customers with complex banking needs while upholding fraud awareness and exceptional service.

The role includes comprehensive in-branch training over 9 days, a 35-hour week (Mon-Fri 09:00-17:00, Sat 09:00-13:30), and a starting salary of £27,200 plus discretionary

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations and show empathy to customers.
• Ability to take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service.
• Be resilient to a continuously changing environment.

Responsibilities

• Be the first point of contact in the Branch Customer Service Team and own customers' needs.
• Educate customers about HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine how to support them.
• Assist customers with more complex banking needs to ensure informed choices.

Skills

Excellent communication

Customer service orientation

Problem solving

Empathy

Job description

HSBC is seeking a Universal Banker to deliver outstanding service, educate customers on digital channels, and promote financial inclusion. You’ll be the first point of contact in the branch, handle enquiries to resolution, and support customers with complex banking needs while upholding fraud awareness and exceptional service.

The role includes comprehensive in-branch training over 9 days, a 35-hour week (Mon-Fri 09:00-17:00, Sat 09:00-13:30), and a starting salary of £27,200 plus discretionary