Customer Experience Banker: Digital Services & Fraud Awareness

HSBC; Basildon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks holiday

Perks at Work program

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Health Club Memberships

Retail Voucher Cards

Car Breakdown Cover

Sharesave schemes

Job summary

HSBC in the United Kingdom is seeking a Universal Banker to deliver outstanding branch service, educate customers on digital platforms, and promote financial inclusion. You’ll support vulnerable customers and handle more complex banking needs with a personal, empathetic approach.

You’ll join a team focused on fraud awareness, customer education, and seamless experiences, with training provided and a competitive starting salary of £27,200 plus a discretionary bonus.

Qualifications

• Excellent communication skills enabling effective conversations, building strong connections and showing empathy to customers.
• Ability to take ownership of customer enquiries through to resolution with personalised, friendly service.
• Be resilient to a continuously changing environment.

Responsibilities

• Be the first point of contact for customers in branch and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine how to support them.
• Assist customers with complex banking needs to ensure they feel supported.

Skills

Communication skills

Customer service

Empathy

Resilience

Job description

HSBC in the United Kingdom is seeking a Universal Banker to deliver outstanding branch service, educate customers on digital platforms, and promote financial inclusion. You’ll support vulnerable customers and handle more complex banking needs with a personal, empathetic approach.

You’ll join a team focused on fraud awareness, customer education, and seamless experiences, with training provided and a competitive starting salary of £27,200 plus a discretionary bonus.