Customer Experience Banker – Digital & Fraud Awareness

HSBC; Southall; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Six weeks holiday

Employee discounts

Pension contribution

BUPA Healthcare

Life Assurance

Health Club Memberships

Sharesave schemes

Job summary

The HSBC Universal Banker role in the United Kingdom focuses on delivering outstanding service, educating customers on digital platforms, and promoting financial inclusion. Bankers identify vulnerable customers and support complex needs while delivering a personalised experience.

Training is provided in-branch; the course lasts nine days over three weeks. The role requires 35 hours per week Mon-Fri 9:00–17:00 and Sat 9:00–13:30 in selected branches, with potential cross-branch relocation within

Qualifications

• Demonstrate excellent communication skills to engage customers.
• Ability to own inquiries through to resolution with personalised service.
• Be resilient in a changing environment.

Responsibilities

• Serve as the first point of contact in Branch Customer Service and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine the best support approach.
• Assist customers with more complex banking needs and choices.

Skills

Communication skills

Ownership & resolution

Resilience

Job description

The HSBC Universal Banker role in the United Kingdom focuses on delivering outstanding service, educating customers on digital platforms, and promoting financial inclusion. Bankers identify vulnerable customers and support complex needs while delivering a personalised experience.

Training is provided in-branch; the course lasts nine days over three weeks. The role requires 35 hours per week Mon-Fri 9:00–17:00 and Sat 9:00–13:30 in selected branches, with potential cross-branch relocation within