Digital Banking Education & Support Specialist

HSBC Group; Wakefield; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Six weeks' holiday

Perks at Work

Pension

Healthcare

Life Assurance

Flexible benefits

Sharesave

Job summary

HSBC is hiring a Customer Service Consultant in the United Kingdom. You will educate customers to use our digital platforms, raise fraud awareness, and promote financial inclusion.

You’ll be the first point of contact in the branch, delivering a personalised and empathetic service that exceeds expectations. Training is in-branch across a 9-day course, and the role requires 35 hours per week with shifts Mon–Fri 09:00–17:00 and some Saturday hours.

Qualifications

• Previous Customer Service experience is helpful but not essential.
• You should be able to hold a conversation and go above and beyond for customers.
• Strong communication and empathy are important for building connections with customers.

Responsibilities

• Be the first point of contact for customers and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine how to support them.
• Assist customers with more complex banking needs and ensure they feel supported.
• Communicate effectively to engage customers and resolve inquiries to completion.
• Handle enquiries with a personalised and efficient service.

Job description

HSBC is hiring a Customer Service Consultant in the United Kingdom. You will educate customers to use our digital platforms, raise fraud awareness, and promote financial inclusion.

You’ll be the first point of contact in the branch, delivering a personalised and empathetic service that exceeds expectations. Training is in-branch across a 9-day course, and the role requires 35 hours per week with shifts Mon–Fri 09:00–17:00 and some Saturday hours.