Digital Accessibility Quality Analyst

Wellcome; Greater London; Hybrid; GBP 37,000 - 44,000; Full time

Job summary

A global charitable foundation is seeking a Quality Analyst to enhance service delivery and improve digital accessibility standards. This role involves monitoring ticket quality, collaborating across teams, and conducting quality assessments. Candidates should possess experience with ITIL processes and service management systems, have strong analytical and communication skills, and be detail-oriented. The position offers a hybrid working environment with three days in the office and flexibility in remote work.

Qualifications

• Organised and detail-oriented individual with a growth mindset.
• Strong analytical skills to translate complex technologies into accessible insights.
• Ability to inspire confidence through a proactive and collaborative approach.

Responsibilities

• Assure ticket quality and accuracy through progress monitoring.
• Collaborate and communicate effectively with team members.
• Conduct independent reviews for quality assessment and improvement.
• Monitor operational impacts on service management agreements.
• Report and analyze data for service optimization.
• Ensure digital accessibility for diverse users.

Skills

Experience with ITIL processes

Experience with Audit processes

Experience with service management systems

Collaborative working style

Strong organisational skills

Job description

A global charitable foundation is seeking a Quality Analyst to enhance service delivery and improve digital accessibility standards. This role involves monitoring ticket quality, collaborating across teams, and conducting quality assessments. Candidates should possess experience with ITIL processes and service management systems, have strong analytical and communication skills, and be detail-oriented. The position offers a hybrid working environment with three days in the office and flexibility in remote work.