Diagnostic Technician

Citygate Automotive Limited; Watford; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

In-house training academy

Volkswagen National Learning Centre

EV Training levels 1-4

Internal career progression

Wellbeing portal

Employee assistance programme

Pension and life assurance

Cycle to work scheme

High street discounts

Job summary

Citygate Automotive Limited is recruiting a Diagnostics Technician for Citygate Volkswagen and Skoda in Watford. You will apply your technical expertise to service and diagnose a range of vehicles, with coaching to less experienced team members.

Benefits include access to in-house training, EV training levels 1–4, and clear career progression within a growing, diverse group that values excellent customer service and high-quality work.

Qualifications

• Level 3 qualified vehicle technician with a full UK driving licence
• MOT Tester certification would be useful but isn't essential
• Strong customer service focus with the ability to communicate technical information to a non-technical audience
• Excellent problem-solving skills and strong attention to detail

Responsibilities

• Complete scheduled vehicle servicing in line with manufacturer guidelines
• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
• Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
• Liaise directly with customers and service advisors, providing outstanding customer service
• Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
• Participate in ongoing training and development to ensure product and service knowledge is up to date
• Contribute to local and companywide process improvements and innovations
• Mentor and provide guidance to apprentice technicians, where applicable

Skills

Problem solving

Attention to detail

Customer service

Time management

Communication skills

MOT testing

Education

Level 3 vehicle technician

Job description

Diagnostics Technician

Citygate Volkswagen and Skoda, Watford

Realistic OTE of £60,000, but uncapped

Progression

With our new pay launch, comes fully a transparent career progression plan for all of our technicians. We highly encourage our technicians to continue their learning especially when it comes to EV!.

Diversity and Inclusion

At Citygate Automotive, we are committed to being the best at Everything. Striving to be the best at everything includes being the best employer and fostering the best working environments which we cannot do without a diverse team that feels and know they are valued. We know that diverse perspectives drive growth, innovation and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion and belonging across Citygate is a continued key focus for 2024.

Role overview

We are seeking a Diagnostics Technician to assist in providing a high quality and efficient vehicle service offering for our customers. This role will offer you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Diagnostics Technician you will also provide guidance and coaching to less experienced team members.

Key responsibilities

• Complete scheduled vehicle servicing in line with manufacturer guidelines
• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
• Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
• Liaise directly with customers and service advisors, providing outstanding customer service
• Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
• Participate in ongoing training and development to ensure product and service knowledge is up to date
• Contribute to local and companywide process improvements and innovations
• Mentor and provide guidance to apprentice technicians, where applicable

What's in it for you?

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Electric Vehicle (EV) Training levels 1- 4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

• Level 3 qualified vehicle technician with a full UK driving licence
• Excellent problem-solving skills and strong attention to detail
• MOT Tester certification would be useful but isn't essential
• A strong customer service focus with the ability to communicate technical information to a non-technical audience
• Outstanding organisation and time management skills with the ability to work to deadlines
• Excellent problem-solving skills and strong attention to detail

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.