Diagnostic Technician

Citygate Automotive Limited; High Wycombe; On-site; GBP 40,000 - 44,000; Full time

Benefits offered by this job

In-house training academy

Volkswagen National Learning Centre

EV Training Levels 1-4

Career progression

Wellbeing portal

Employee assistance

Discounts on vehicles and parts

Employee referral scheme

Pension & life assurance

Cycle-to-work scheme

Holiday entitlement

Job summary

Citygate Automotive Limited is seeking an Accredited Diagnostic Technician at Citygate Volkswagen in Wooburn Green to diagnose complex faults and support the workshop team. You will work across VW, VW CV, SKODA, SEAT, and CUPRA models, applying your expertise and learning through manufacturer-led training.

You will mentor junior technicians, ensure safety standards, and help deliver exceptional customer service while progressing within a multi-brand VAG workshop environment.

Qualifications

• Level 3 Vehicle Technician qualification, ideally with VAG group experience.
• Excellent diagnostic and problem-solving ability.
• Strong attention to detail and accuracy.
• Great communication skills, with the ability to explain technical issues clearly.
• Strong organisation and time management skills, with the ability to work to deadlines.

Responsibilities

• Completing scheduled vehicle servicing in line with manufacturer guidelines.
• Undertaking diagnostic activities to identify causes and solutions for customer vehicle issues.
• Conducting electronic visual health checks (eHVC) and providing clear, expert recommendations.
• Liaising directly with customers and service advisors to deliver outstanding service.
• Ensuring all servicing and repair work meets internal, manufacturer, and safety standards.
• Participating in ongoing training to keep product and technical knowledge up to date.
• Supporting continuous improvement initiatives across the business.
• Mentoring and coaching apprentice/less experienced technicians where required.

Skills

Diagnostic skills

Problem-solving

Attention to detail

Communication skills

Time management

Education

Level 3 Vehicle Technician qualification

Job description

Diagnostic Technician

Citygate Volkswagen, Wooburn Green

Basic Salary : £40,000 - £44,000 depening on qualifications

Achievable uncapped OTE of £70,000

Permanent

Role Overview

We are looking for a highly skilled Accredited Diagnostic Technician to join our expanding multi-brand VAG workshop. As part of Citygate, you will work across a broad range of Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, ŠKODA, SEAT, and CUPRA models giving you exposure to the latest technologies, diagnostic systems, and repair methods across the full VAG portfolio.

This role will enable you to apply your existing technical expertise while continually developing new capabilities through manufacturer-led training and hands‑on experience with new vehicle models. You will diagnose complex faults, support the wider workshop team, and play a key part in ensuring our customers receive an exceptional and trusted service. As a Diagnostic Technician, you will also provide coaching and guidance to less experienced technicians, contributing to the growth and quality of the workshop.

Diversity and Inclusion

At Citygate Automotive, we are committed to being the best at everything. Striving for excellence includes being the best employer and fostering the best working environment, which we cannot do without a diverse team that feels valued. Diverse perspectives drive growth, innovation, and performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion, and belonging across Citygate is a continued key focus for 2025.

Key Responsibilities

As a Diagnostic Technician, you will be responsible for:

• Completing scheduled vehicle servicing in line with manufacturer guidelines
• Undertaking diagnostic activities to identify causes and solutions for customer vehicle issues
• Conducting electronic visual health checks (eHVC) and providing clear, expert recommendations
• Liaising directly with customers and service advisors to deliver outstanding service
• Ensuring all servicing and repair work meets internal, manufacturer, and safety standards
• Participating in ongoing training to keep product and technical knowledge up to date
• Supporting continuous improvement initiatives across the business
• Mentoring and coaching apprentice/less experienced technicians where required

What's in it for you?

At Citygate, we believe a strong team culture leads to better employee experience and better customer care. When you join us, you will have access to a range of impressive benefits including:

• Access to our in-house training academy
• Access to The Volkswagen National Learning Centre
• Electric Vehicle (EV) Training Levels 1-4 for specific roles
• Internal career progression opportunities across brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service, and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance, competitive holidays, and cycle-to-work scheme

About You

To be successful in this role, you will ideally have:

• Level 3 Vehicle Technician qualification, ideally with VAG group experience
• Excellent diagnostic and problem-solving ability
• Strong attention to detail and accuracy
• Great communication skills, with the ability to explain technical issues clearly
• Strong organisation and time management skills, with the ability to work to deadlines

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to over 650 employees across London, Berkshire, Hertfordshire, and Buckinghamshire. We proudly partner with global brands including Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA, and Kia, offering exceptional training, development, and career progression opportunities.