Service Technician - Automotive

Talen7 Workforce; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

In-house training academy

EV Training levels 1-4

Employee assistance programme

Discounts on new/used cars, service &

Pension and life assurance

Cycle to work scheme

Job summary

Talen7 Workforce is seeking a Service Technician - Automotive to repair and service vehicles to the highest standards. You will diagnose, repair and report on service needs while delivering excellent customer service within a team environment.

The role requires a Level 3 qualified technician with a customer-focused approach, strong organisational skills and the ability to work safely. A UK driving licence is essential, with EV training and company benefits provided.

Qualifications

• Level 3 vehicle technician qualification preferred.
• Experience with The Volkswagen Group brands is desirable but not mandatory.
• Strong problem-solving skills and customer service mindset.

Responsibilities

• Receive work from workshop controller and perform checks, admin and protection routines.
• Assess tool and equipment needs and communicate issues.
• Service and repair vehicles to high standards.
• Report additional repair requirements for authorisation.
• Complete admin tasks including warranty related procedures.
• Maintain a clean, safe working environment and conduct road tests when needed.

Skills

Level 3 Vehicle Technician

VAG Group background

Customer service focus

Problem solving

Team player

Job description

About the job Service Technician - Automotive

We are looking for a passionate Service Technician to repair and service our vehicles to the highest standards possible. If you are passionate about automobiles, excel in diagnosing and repairing vehicles, and enjoy delivering top-notch customer service, we want you to be a part of our dynamic team. You will be working as part of a team to ensure customer satisfaction and repeat business for the retailer.

Key Responsibilities:

Your key responsibilities as a Service Technician will be:

• To receive work from the workshop controller and carry out related checks, administration and protection routines
• To assess tool and equipment requirements and communicate any related issues
• To service and repair all vehicles
• To report on all additional repair requirements as they are identified
• To make written and verbal reports on service and repair activity to the workshop controller in order to obtain authorisation
• To complete all administrative procedures (including warranty) relating to service and repair work
• To maintain a clean, tidy and safe working environment
• To undertake vehicle road tests when necessary
• To assist with development and training of other technicians
• To attend meetings and training programmes as required
• To perform other duties in support of other team members as required

Qualifications:

As a Service Technician, you will ideally have the following skills and attributes:

• You will be a Level 3 qualified vehicle technician ideally with VAG group background
• Excellent problem-solving skills and strong attention to detail
• A strong customer service focus with the ability to communicate technical information to a non-technical audience
• Outstanding organisation and time management skills with the ability to work to deadlines
• A positive attitude and to be a good team player
• You must have a full UK driving licence

Preferred Qualifications:

• Experience of working with The Volkswagen Group brands would be desirable but is not mandatory (excellent training can be provided).

Whats in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us but it makes a difference to how we engage with customers too. That's why when you join our client, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Internal career progression opportunities across our various brands and locations
• Electric Vehicle (EV) Training levels 1- 4 depending on role
• Employee assistance programme
• Purchase, service and parts discounts
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

Salary and Benefits:

• 35K + Bonus
• Access to our in-house training academy for all roles
• Access to The Volkswagen National Learning Centre for specific roles
• Internal career progression opportunities across our various brands and locations
• Electric Vehicle (EV) Training levels 1- 4 for specific roles
• Employee assistance programme
• New car, used car, service and parts discounts
• Standard company benefits such as pension, life assurance cover and cycle to work scheme

Equal Opportunity Employer Statement:

We promote a workplace culture where all employees feel safe to be themselves in an environment that values diversity, equity, harmony and inclusion. We strive to hire people from all walks of life and our policies reflect this commitment by providing each applicant and employee with the same respect, support, and opportunities.