Diagnostic Technician

Citygate Automotive Ltd; Twickenham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

In-house training academy

High street discounts

Wellbeing portal

Employee assistance programme

Standard company benefits including pension

Job summary

Citygate Automotive Ltd is seeking a Diagnostic Technician to deliver outstanding service and mechanical repairs for customer vehicles in Twickenham. Candidates should have relevant qualifications, ideally from a main dealership, and must be self-motivated.

This role includes duties such as vehicle diagnosis, liaising with customers, and ensuring high standards of service. Benefits include in-house training, career progression, and standard company perks such as pension and life assurance.

Qualifications

• Experience within a main dealership and a recognised apprenticeship is essential.
• Ability to achieve targets and passion for learning.
• Interest in coaching apprentices and supporting technicians.

Responsibilities

• Carry out general servicing and mechanical repairs on vehicles.
• Maintain high customer service standards for loyalty and referrals.
• Communicate effectively with Service Reception and Workshop Control.

Skills

Experience in main dealership

NVQ in Motor Vehicle Technology

Volkswagen Group experience

Full UK driving licence

Self-motivated

Team player

Education

NVQ in Motor Vehicle Technology or equivalent

Job description

Permanent

Role overview

We are looking for a Diagnostic Technician to carry out general servicing and mechanical repairs on our customers' vehicles.

Key responsibilities

• Being an ambassador of the Citygate workshop and championing technical best practice.
• Carrying out service, diagnosis, and repair of vehicles to excellent standards.
• Communicating with the Service Reception team and Workshop Control.
• Liaising with customers to provide your expert, technical opinion.
• Maintaining good housekeeping standards and orderly administration of your work.
• Maintaining thorough and up-to-date product knowledge.
• Maintaining exceptionally high customer service levels that lead to customer loyalty and referrals.

About You

• Experience ideally within a main dealership and have served a recognised apprenticeship with the appropriate qualifications (an NVQ in Motor Vehicle Technology or equivalent is essential).
• Experience of working with The Volkswagen Group brands would be desirable but is not mandatory (excellent training can be provided).
• The ability to be self‑motivated to achieve targets.
• A passion for learning and if desired to progress further at Citygate.
• An interest in coaching apprentices and supporting service technicians.
• A positive attitude and to be a good team player.
• You must have a full UK driving licence.

What's in it for you?

• Access to our in‑house training academy for everyone.
• Access to The Volkswagen National Learning Centre for specific roles.
• Internal career progression opportunities across our various brands and locations.
• Electric Vehicle (EV) Training levels 1‑4 depending on role.
• High street discounts.
• Wellbeing portal.
• Employee assistance programme.
• Purchase, service and parts discounts.
• Employee referral scheme.
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme.