Accredited Diagnostic Technician with EV Training

Citygate Automotive Limited; Sunderland; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

In-house training academy

Volkswagen National Learning Centre

EV Training levels 1-4

Internal career progression

High street discounts

Wellbeing portal

Employee assistance programme

Purchase, service and parts discounts

Employee referral scheme

Job summary

Citygate Volkswagen Ruislip is seeking an Accredited Diagnostic Technician to deliver high-quality servicing and diagnostics across our client vehicles. You will use your technical expertise to diagnose complex issues and mentor junior technicians.

This permanent role offers up to £40,000 basic plus uncapped bonus, ongoing training, access to VW learning centres, and clear progression across our network.

Qualifications

• Level 3 vehicle technician with VAG group background preferred.
• Excellent problem-solving and attention to detail.
• Strong customer service with ability to explain technical info to non-technical users.
• Excellent organisation and time management to meet deadlines.

Responsibilities

• Complete scheduled vehicle servicing in line with manufacturer guidelines.
• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues.
• Conduct electronic visual health checks (eHVC) and provide a detailed report with advice.
• Liaise with customers and service advisors, delivering outstanding service.
• Ensure servicing is safe and high-quality per internal and manufacturer standards.
• Participate in ongoing training to keep product knowledge up to date.
• Contribute to local and company-wide process improvements and innovations.
• Mentor and guide apprentice technicians where applicable.

Skills

Level 3 technician

VAG background

Problem solving

Customer service

Communication of technical info

Education

Level 3 Vehicle Technician

Job description

Citygate Volkswagen Ruislip is seeking an Accredited Diagnostic Technician to deliver high-quality servicing and diagnostics across our client vehicles. You will use your technical expertise to diagnose complex issues and mentor junior technicians.

This permanent role offers up to £40,000 basic plus uncapped bonus, ongoing training, access to VW learning centres, and clear progression across our network.