Diagnostics Technician - EV Training & Career Growth

Citygate Automotive Limited; Watford; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

In-house training academy

Volkswagen National Learning Centre

EV Training levels 1-4

Internal career progression

Wellbeing portal

Employee assistance programme

Pension and life assurance

Cycle to work scheme

High street discounts

Job summary

Citygate Automotive Limited is recruiting a Diagnostics Technician for Citygate Volkswagen and Skoda in Watford. You will apply your technical expertise to service and diagnose a range of vehicles, with coaching to less experienced team members.

Benefits include access to in-house training, EV training levels 1–4, and clear career progression within a growing, diverse group that values excellent customer service and high-quality work.

Qualifications

• Level 3 qualified vehicle technician with a full UK driving licence
• MOT Tester certification would be useful but isn't essential
• Strong customer service focus with the ability to communicate technical information to a non-technical audience
• Excellent problem-solving skills and strong attention to detail

Responsibilities

• Complete scheduled vehicle servicing in line with manufacturer guidelines
• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
• Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
• Liaise directly with customers and service advisors, providing outstanding customer service
• Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
• Participate in ongoing training and development to ensure product and service knowledge is up to date
• Contribute to local and companywide process improvements and innovations
• Mentor and provide guidance to apprentice technicians, where applicable

Skills

Problem solving

Attention to detail

Customer service

Time management

Communication skills

MOT testing

Education

Level 3 vehicle technician

Job description

Citygate Automotive Limited is recruiting a Diagnostics Technician for Citygate Volkswagen and Skoda in Watford. You will apply your technical expertise to service and diagnose a range of vehicles, with coaching to less experienced team members.

Benefits include access to in-house training, EV training levels 1–4, and clear career progression within a growing, diverse group that values excellent customer service and high-quality work.