Diagnostic Technician

Toyota; Kingston upon Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

An automotive leader in Kingston upon Thames is seeking a skilled Diagnostic Technician. The role involves diagnosing vehicle issues, conducting health checks, and delivering high-quality customer service. Candidates should have relevant automotive accreditations and franchise experience. This position offers a competitive salary, bonus scheme, and generous annual leave, along with opportunities for career progression and comprehensive training.

Benefits

Competitive salary and bonus scheme

30 days annual leave

Life Insurance

Employee Assistance Programme

Qualifications

• Relevant accreditation in automotive diagnostics is essential.
• Experience in a franchise dealership is preferred.
• Full Clean Driving Licence is required.

Responsibilities

• Conduct diagnostics to identify vehicle issues.
• Deliver comprehensive health checks and reports.
• Complete servicing in line with manufacturer guidelines.
• Provide outstanding customer service.
• Participate in training for product knowledge.
• Assist colleagues with technical support.

Skills

Fault diagnosis

Teamwork

Customer service

Organizational skills

Education

City & Guilds, BTEC or NVQ accreditation

Job description

Your expertise as a Diagnostic Technician involves interpreting complex error codes and performing precise troubleshooting to pinpoint mechanical or electrical issues. You play a critical role in maintaining vehicle performance and reducing downtime by providing accurate repairs and maintenance recommendations. This position demands expertise in automotive systems, electrical components, and industry-standard diagnostic tools is essential for accurate fault detection and timely maintenance.

Ideally, we are looking for candidates with previous Toyota experience, however other franchise diagnostic experience will be considered.

KEY TASKS:

• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
• Conduct electronic visual health checks on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
• Complete scheduled vehicle servicing in line with manufacturer guidelines
• Liaise directly with customers and service advisors, providing outstanding customer service
• Ensure vehicle servicing activities are completed in a safe and high-quality manner, in line with both internal and manufacturer requirements
• Participate in ongoing training and development to ensure product and service knowledge is up to date
• Assist and coach your colleagues with technical assistance.
• Maintain a clean & safe work bay.

SKILLS and QUALIFICATIONS

• Relevant City & Guilds, BTEC or NVQ accreditation
• Previous work experience in a franchise dealership
• Highly skilled in fault diagnosis
• Ability to work as part of a team.
• Commitment to delivering first class customer service.
• Able to plan, organise self and meet agreed work deadlines.
• Full Clean Driving Licence Required

BENEFITS

• Highly competitive salary and bonus scheme
• Full training and support to help you immerse yourself in the role.
• Genuine career progression
• 30 days annual leave including bank holidays, increasing on tenure
• Loyalty & Long Service Awards
• Life Insurance
• Car Leasing Scheme
• Eyecare Vouchers
• Discounts on car purchases / repairs / parts
• Employee Assistance Programme

Brand

Toyota