Diabetes Care Multilingual Support Specialist (Hybrid)

USA-MiniMed Distribution Corp. 1018; Watford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Job summary

MiniMed is seeking an independent Patient Services Representative in Watford to provide frontline support to customers using our diabetes care devices. If you are fluent in English, emotionally intelligent and empathetic, you may join our dedicated customer services team on a hybrid basis.

You will support customers in the UK and Ireland, document feedback, troubleshoot on calls, and ensure call quality while managing multiple tasks.

Qualifications

• Fluent English required for written and spoken communication.
• 1-2 years of work experience in a customer service environment.
• Ability to multi-task and navigate between programs to access customer data.

Responsibilities

• Provides advice and support to customers and staff, responding to product questions and delivering reliable technical support.
• Documents customer feedback and troubleshooting notes during calls.
• Ensures call quality standards are met and manages time with follow-up and administrative tasks.
• Losters between sales personnel and technical staff to resolve issues.

Skills

Customer service

English language

Multitasking

Communication

Tools

CRM software

Job description

MiniMed is seeking an independent Patient Services Representative in Watford to provide frontline support to customers using our diabetes care devices. If you are fluent in English, emotionally intelligent and empathetic, you may join our dedicated customer services team on a hybrid basis.

You will support customers in the UK and Ireland, document feedback, troubleshoot on calls, and ensure call quality while managing multiple tasks.