Patient Services Representative

USA-MiniMed Distribution Corp. 1018; Watford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Job summary

MiniMed is seeking an independent Patient Services Representative in Watford to provide frontline support to customers using our diabetes care devices. If you are fluent in English, emotionally intelligent and empathetic, you may join our dedicated customer services team on a hybrid basis.

You will support customers in the UK and Ireland, document feedback, troubleshoot on calls, and ensure call quality while managing multiple tasks.

Qualifications

• Fluent English required for written and spoken communication.
• 1-2 years of work experience in a customer service environment.
• Ability to multi-task and navigate between programs to access customer data.

Responsibilities

• Provides advice and support to customers and staff, responding to product questions and delivering reliable technical support.
• Documents customer feedback and troubleshooting notes during calls.
• Ensures call quality standards are met and manages time with follow-up and administrative tasks.
• Losters between sales personnel and technical staff to resolve issues.

Skills

Customer service

English language

Multitasking

Communication

Tools

CRM software

Job description

About the Role

We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a fluent English speaker, are emotional intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.

You will be supporting our customers in the UK and Ireland who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.

Responsibilities may include the following and other duties may be assigned:

• Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
• Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
• Ensuring on or above target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
• Acts as a liaison between sales personnel and technical staff.

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Required Knowledge and Experience:

• English both written and oral
• Requires full job knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi-tasking (navigating between programs to access customer data and input text during call).
• 1-2 years work experience in a customer service environment.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

• MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey - meeting them where and how they need it.