Finnish-English Patient Support Specialist

Minimed; Watford; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Flexible benefits

Competitive salary

Job summary

MiniMed in the United Kingdom is seeking a proactive Patient Services Representative to support patients using our diabetes care devices in a global team based in Watford. The role combines empathy with technical support, helping customers with order entry, delivery status, and product questions.

You will handle English and Finnish communications, document feedback, and collaborate with sales and technical staff to ensure safe, reliable support and high-quality service.

Qualifications

• English and Finnish both written and oral.
• Knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi-tasking (navigating between programs to access customer data and input text during call).
• 1-2 years work experience in a customer service environment.

Responsibilities

• Provides advice and support to patients, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable support regarding order entry, delivery status and order query.
• Accurately and consistently documenting patient feedback and troubleshooting completed on the call.
• Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual KPI.
• Acts as a liaison between sales personnel and technical staff.

Skills

Customer service

Bilingual English/Finnish

Job description

MiniMed in the United Kingdom is seeking a proactive Patient Services Representative to support patients using our diabetes care devices in a global team based in Watford. The role combines empathy with technical support, helping customers with order entry, delivery status, and product questions.

You will handle English and Finnish communications, document feedback, and collaborate with sales and technical staff to ensure safe, reliable support and high-quality service.