Bilingual Patient Services Rep (Swedish/English) – Hybrid UK

MiniMed Group; Watford; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Job summary

MiniMed Group is hiring a Patient Services Representative for Watford, UK. The role supports customers using our diabetes care devices, with Swedish and English language requirements, and a hybrid work arrangement after onboarding.

The candidate will assist clients in Sweden and collaborate with a multilingual team across the business. The position emphasizes accurate documentation, adherence to call quality standards, and cross-functional communication with sales and technical staff to ensure

Qualifications

• Swedish required together with English both written and oral.
• Requires full job knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi-tasking (navigating between programs to access customer data and input text).
• 1-2 years work experience in a customer service environment.

Responsibilities

• Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
• Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
• Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual KPIs.
• Acts as a liaison between sales personnel and technical staff.

Skills

Swedish & English

Job description

MiniMed Group is hiring a Patient Services Representative for Watford, UK. The role supports customers using our diabetes care devices, with Swedish and English language requirements, and a hybrid work arrangement after onboarding.

The candidate will assist clients in Sweden and collaborate with a multilingual team across the business. The position emphasizes accurate documentation, adherence to call quality standards, and cross-functional communication with sales and technical staff to ensure