Norwegian Customer Support Specialist – Diabetes Care

Minimed; Watford; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Hybrid work model

Job summary

MiniMed in Watford is looking for an independent Customer Services Representative to support customers using our diabetes care devices. The role is hybrid in Watford and involves assisting Norwegian-speaking clients while collaborating with a multilingual team.

You will respond to product-related questions, document feedback, and ensure call quality while meeting KPIs. Strong empathy and English/Norwegian proficiency are essential, with 1-2 years in customer service preferred.

Qualifications

• Norwegian language required together with English.
• Experience in customer service environment.
• Ability to multi-task across programs while on calls.
• Strong written and verbal communication skills.

Responsibilities

• Provide customer support for users of our diabetes care devices.
• Document customer feedback and troubleshoot calls.
• Maintain call quality and manage time to meet KPIs.
• Liaise between sales and technical staff.

Skills

Norwegian language

English language

Multi-tasking

Customer service experience

Job description

MiniMed in Watford is looking for an independent Customer Services Representative to support customers using our diabetes care devices. The role is hybrid in Watford and involves assisting Norwegian-speaking clients while collaborating with a multilingual team.

You will respond to product-related questions, document feedback, and ensure call quality while meeting KPIs. Strong empathy and English/Norwegian proficiency are essential, with 1-2 years in customer service preferred.