Hybrid Swedish-Speaking Patient Support Specialist

DSL-MiniMed (UK) Limited; Watford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible benefits package

Job summary

MiniMed in Watford is seeking a Customer Services Representative to provide support to customers using our diabetes-care devices on a hybrid basis. Swedish language skills are required, along with English, for written and spoken communication.

The role involves assisting customers, dealers, and sales staff, documenting feedback, and ensuring call quality KPIs are met. You will liaise between sales and technical teams as part of a multilingual global team.

Qualifications

• Swedish language required together with English, both written and oral.
• 1–2 years of experience in a customer service environment.
• Ability to multi-task while navigating multiple programs and accessing customer data.

Responsibilities

• Provide advice and support to customers, dealers, distributors and sales personnel, delivering safe and reliable technical support.
• Document customer feedback and troubleshooting performed on calls.
• Maintain call quality standards and manage time to meet KPIs.
• Serve as liaison between sales personnel and technical staff.

Skills

Swedish

English

Customer service

Job description

MiniMed in Watford is seeking a Customer Services Representative to provide support to customers using our diabetes-care devices on a hybrid basis. Swedish language skills are required, along with English, for written and spoken communication.

The role involves assisting customers, dealers, and sales staff, documenting feedback, and ensuring call quality KPIs are met. You will liaise between sales and technical teams as part of a multilingual global team.