Norwegian Customer Care Specialist - Hybrid

DSL-MiniMed (UK) Limited; Watford; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

MiniMed is seeking an independent Customer Services Representative to support Norwegian-speaking customers using our diabetes care devices. This hybrid role is based in Watford and requires strong empathy and English proficiency to engage with a global team.

You will resolve product questions, document feedback, and coordinate with sales and technical staff, while maintaining call quality and KPI performance in a fast-paced, multilingual environment.

Qualifications

• Norwegian language and English proficiency required (written and spoken).
• Minimum 1–2 years of experience in a customer service environment.
• Ability to multitask across systems while handling customer data and inputting text during calls.
• Prior knowledge of systems and procedures through work experience or education.

Responsibilities

• Provide advice and support to customers, dealers, distributors and sales personnel, delivering safe, reliable technical assistance.
• Document customer feedback and troubleshooting accurately and consistently.
• Maintain call quality standards and manage time to meet KPI targets.
• Act as a liaison between sales personnel and technical staff.

Skills

Norwegian language

English language

Customer service experience

Multi-tasking

Job description

MiniMed is seeking an independent Customer Services Representative to support Norwegian-speaking customers using our diabetes care devices. This hybrid role is based in Watford and requires strong empathy and English proficiency to engage with a global team.

You will resolve product questions, document feedback, and coordinate with sales and technical staff, while maintaining call quality and KPI performance in a fast-paced, multilingual environment.