Hybrid Customer Care Specialist - 12 Month FTC

Minimed; Watford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible work environment

Health insurance

Training and growth opportunities

Job summary

MiniMed in Watford, UK, seeks a Customer Care professional for a 12-month fixed-term contract in a hybrid role. You will support order-to-delivery processes, assist the Center of Excellence and field teams, and strive to meet customer satisfaction goals.

The role requires strong communication, a structured approach, and fluency in English, with flexibility for a hybrid work model and additional language skills preferred.

Qualifications

• Experience with ERP systems, preferably SAP, and CRM Salesforce.
• Excellent communication skills and a strong customer focus.
• Comfortable with process improvement and working in a hybrid environment.

Responsibilities

• Provide daily support in end-to-end order-to-delivery processes.
• Support the Center of Excellence and field sales teams with professional service.
• Contribute to customer satisfaction goals and resolve inquiries.
• Handle all calls and emails in shared inboxes, prioritizing urgent inquiries.
• Lead or participate in projects to improve internal/external processes.
• Record and document client or patient details in internal systems.

Skills

Strong communication skills

Structured work style

Customer focus

Process improvement mindset

Motivate others

Positive and proactive attitude

Fluent English

Tools

SAP

Salesforce

Job description

MiniMed in Watford, UK, seeks a Customer Care professional for a 12-month fixed-term contract in a hybrid role. You will support order-to-delivery processes, assist the Center of Excellence and field teams, and strive to meet customer satisfaction goals.

The role requires strong communication, a structured approach, and fluency in English, with flexibility for a hybrid work model and additional language skills preferred.